Privacy Policy

Introduction

At Narula Bakery, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy describes how we collect, use, and share personal information when you use our website, place an order, or interact with our services.

Information We Collect

We collect personal information to provide and improve our services:

• Account Information: Your name, email address, password, and phone number when you register an account.
• Order Information: Delivery address, billing details, items purchased, and special instructions.
• Payment Information: Securely processed payment tokens (we do not store your raw credit card or banking details directly on our servers).
• Communication: Messages, feedback, or inquiries you send us through contact forms or customer support channels.

How We Use Your Information

Your information is used to fulfill our commitments to you:

• Processing, preparing, and delivering your bakery orders.
• Managing your account and providing customer support.
• Sending you order updates, receipts, and delivery notifications.
• Improving our website performance, layout, and product offerings.
• Sending marketing communications and seasonal offers (only if you opt-in, and you can opt-out at any time).

Information Sharing & Security

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted partners essential to fulfilling your request (e.g., payment gateways, SMS providers for order status, and local delivery couriers). We implement robust technical security measures to protect your sensitive data from unauthorized access or disclosure.

Cookies & Tracking

Our website uses cookies to store items in your shopping cart, remember your login state, and analyze website traffic. You can adjust your browser settings to disable cookies, but please note that some features of our website may not function correctly as a result.